feat: release Vibeflow n8n v0.7.0

recipes/customer-support-escalation.md

@@ -0,0 +1,35 @@
+# Recipe: Customer Support Escalation
+
+## Goal
+
+Create an n8n workflow that watches a support inbox or helpdesk webhook, detects priority signals, enriches the ticket context, and escalates high-risk items to Slack with a clear summary.
+
+## Why it demos well
+
+- obvious business value
+- clear trigger and escalation outcome
+- easy to explain in less than two minutes
+- one branch can demonstrate prioritization logic
+
+## Suggested steps
+
+1. Trigger from webhook or helpdesk event
+2. Normalize ticket payload
+3. Score urgency using rules or an LLM step
+4. Route high-priority items to Slack
+5. Log normal-priority items to a sheet or database
+6. Add error notifications
+
+## Critical questions
+
+- What tool sends the ticket event?
+- What counts as urgent?
+- Who should receive escalations?
+- Should every item be logged, or only urgent ones?
+
+## Safe defaults
+
+- urgency based on keywords, SLA breach flag, and VIP marker
+- Slack notification for high priority only
+- spreadsheet log for all processed tickets
+- retry once before failure alert