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23 lines
636 B
Markdown
23 lines
636 B
Markdown
# Recipe: Support Ticket Triage
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## Scenario
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Route support requests from a form, email parser, or webhook into categorized queues with optional AI summarization and escalation.
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## Suggested node sequence
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1. Trigger
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2. Extract or normalize ticket fields
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3. AI summary and category suggestion
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4. Severity classification
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5. Conditional routing
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6. Ticket creation or update
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7. Team notification
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8. Failure path
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## High-value follow-ups
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- What defines severity?
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- Which queues or teams should receive each category?
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- Should responses be internal-only or customer-facing?
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- Should the workflow auto-tag, auto-assign, or only recommend?
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